Subject: Trainer Candidate - Rohit Tagde
From: Rohit Tagde <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Jul 2021 03:51:51 -0400

| | Tech Support Test

Name | Rohit Tagde
E-mail | [email-masked]
Phone Number | (91) 9028669488
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Poorvika Mobiles Pvt Ltd | Assistant Manager Training | 20-03-2021 | 32000
Previous Employer 1 | The Skills Academy Pvt Ltd | Trainer | 12-2018 | 26000
Previous Employer 2 | Oxigen Services India Pvt Ltd | Sr Trainer | 11-2017 | 25000

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

Sales Training
Customer Service Training
Soft Skills Training

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Finding difficulties while training is a waste of training experience for a trainer. Trainer is the only person who can give the solutions so if the trainer only find the difficulties how trainee will perform.
So it's very important to be prompt at the training delivery

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal
What according to you makes you a good candidate for this position? | Company Culture + My Experience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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