Subject: Tech Support Candidate - Rohit Mishra
From: Rohit Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Jul 2021 03:39:29 -0400

| | Tech Support Test

Name | Rohit Mishra
E-mail | [email-masked]
Phone Number | (91) 7905750089
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 62
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | P. S Intelegencia analytics Pvt. Ltd. | Back office analyst | 1 july 2021 | 28k
Previous Employer 1 | Cyfuture pvt ltd | Chat support executive | 25 September 2020 | 24k
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check whether my Internet connection is working fine or not, if it is working, I will clear the cookies and cached data stored by the web browser. If it still doesn't work, try uninstalling the web browser and reinstall the web browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will open the bluetooth of the spekar so that it is ready to pair with my phone, then after I will go on my phone's bluetooth setting and search for the available bluetooth devices nearby, and select the speaker's Bluetooth to pair with my phone, once it is paired, we are good to go.
What according to you makes you a good candidate for customer service or technical support job? | Customer service representatives are the first point of contact for your customers, acting as the face of your company, executive must identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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