Subject: Daily performance summary for LiveSalesman team for Jul 12th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Jul 2021 09:05:07 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 12th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 47 | 4 | 51
Amir Aziz | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 29 | 6 | 2 | 37
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 30 | 3 | 33
RAMI KASSAM | 0 | 0 | 27 | 12 | 39
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 44 | 1 | 45
Saleh Ahmed | 0 | 0 | 20 | 5 | 25
Yahkoob Erachat | 0 | 0 | 26 | 8 | 34
Grand Total | 0 | 29 | 200 | 36 | 265

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 16
| Delivery Related | (blank) | 21
| | Damage during delivery | 2
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 78
| | Partial Delivery | 10
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 3
| | Complaint within Warranty | 20
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 3
| | Refund for Other reason | 5
| | Refunds after Return | 15
| | Return item not received | 1
| | Return Request Initiation | 6
Customer Services Total | | | 187
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
No Answer Total | | | 11
No Answer | No Answer | No Answer | 11
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 2
| | Payment Methods | 2
| | Store Availability | 9
| | Store Location | 4
| | Using Shukran Points | 1
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 3
| | Delivery Time | 1
| | Return Policy | 3
| Product Related | (blank) | 4
| | Pricing | 1
| | Product Specification | 25
PreSales Total | | | 59
Grand Total | | | 258

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 1 | 2
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 0 | 0 | 1 | 0 | 2 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 7 | 0 | 1 | 0 | 1 | 0 | 9
Javed Aslam | 2 | 2 | 0 | 0 | 1 | 0 | 5
Yahkoob Erachat | 5 | 0 | 4 | 0 | 1 | 0 | 10
Saleh Ahmed | 10 | 7 | 11 | 1 | 0 | 0 | 29
RAMI KASSAM | 4 | 0 | 1 | 0 | 0 | 0 | 5
Amr Khalil | 0 | 0 | 3 | 0 | 0 | 0 | 3
Hasan Nour | 6 | 7 | 0 | 0 | 0 | 0 | 13
Mohd Iqbal | 3 | 3 | 0 | 0 | 0 | 0 | 6
Grand Total | 37 | 19 | 20 | 1 | 4 | 0 | 81

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 20 | 3 | 9 | 2 | 5 | 14 | 53
RAMI KASSAM | 1 | 2 | 4 | 4 | 4 | 23 | 38
Mohd Iqbal | 0 | 0 | 0 | 1 | 1 | 1 | 3
Yahkoob Erachat | 0 | 0 | 0 | 0 | 2 | 7 | 9
Saleh Ahmed | 0 | 1 | 0 | 0 | 1 | 1 | 3
Grand Total | 21 | 6 | 13 | 7 | 13 | 46 | 106

Please feel free to reach out for any further clarifications.