Subject: Daily performance summary for LiveSalesman team for Jul 12th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Jul 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 12th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 7 | 43 | 0 | 1 | 51
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 2 | 0 | 0 | 3 | 0 | 5
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 6 | 2 | 21 | 0 | 8 | 37
Abu Sufian | 0 | 2 | 25 | 0 | 0 | 27
Jok Kuol | 0 | 10 | 15 | 0 | 0 | 25
Malek Hosan | 0 | 2 | 0 | 0 | 0 | 2
RAMI KASSAM | 0 | 1 | 0 | 0 | 0 | 1
Sreelal.t CT | 0 | 6 | 21 | 0 | 0 | 27
Waseem Ahemad . Khan | 0 | 1 | 34 | 0 | 0 | 35
Mohammed Ali | 0 | 0 | 4 | 0 | 17 | 21
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 4 | 4
Radhika Jawle | 0 | 0 | 0 | 0 | 1 | 1
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 8 | 31 | 163 | 3 | 31 | 236

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 6
| | Delivery Status | 43
| | Missing items\parts | 1
| | Partial Delivery | 5
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 19
| Refunds and Cancelations | Cancelation | 7
| | Refund for Other reason | 2
| | Refunds after Return | 3
| | Return Request Initiation | 4
Customer Services Total | | | 96
No Answer | (blank) | (blank) | 2
| No Answer | No Answer | 9
No Answer Total | | | 11
PreSales | Other Enquiry | (blank) | 3
| | Offers | 2
| | Payment Methods | 2
| | Store Availability | 10
| | Store Location | 1
| Policy Related | (blank) | 1
| | Delivery Cost | 7
| | Delivery Time | 2
| Product Related | (blank) | 3
| | Combo | 10
| | Pricing | 3
| | Product Specification | 62
PreSales Total | | | 106
Grand Total | | | 213

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 7 | 0 | 0 | 0 | 0 | 1 | 8
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 0 | 4
Amir Aziz | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 16 | 0 | 0 | 0 | 0 | 1 | 17

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 9 | 1 | 4 | 2 | 1 | 2 | 19
Ankit Kumar | 1 | 2 | 1 | 2 | 0 | 1 | 7
Jok Kuol | 6 | 0 | 0 | 0 | 0 | 1 | 7
Sreelal.t CT | 7 | 0 | 0 | 0 | 0 | 1 | 8
Waseem Ahemad . Khan | 2 | 1 | 0 | 1 | 1 | 0 | 5
Adam musa yagoub yousif | 0 | 0 | 0 | 2 | 0 | 0 | 2
Mohammad Faizan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 0 | 0 | 0 | 0 | 7
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 36 | 5 | 5 | 7 | 2 | 5 | 60

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 7 | 2 | 1 | 1 | 0 | 3 | 14
Mohammed Ali | 7 | 2 | 0 | 1 | 1 | 1 | 12
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Radhika Jawle | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 17 | 5 | 1 | 2 | 1 | 4 | 30

Please feel free to reach out for any further clarifications.