Subject: Fwd: What's app daily report
From: Niren Dsouza <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Mon, 12 Jul 2021 00:48:59 -0700 (MST)

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Yahia Taha" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Afnan Farooq" <[email-masked]>, "deepak devasia" <[email-masked]>, "Hasan Razakhan" <[email-masked]>, "Niren Dsouza" <[email-masked]>, "Muralidharan Gunjur" <[email-masked]> 
Sent: Monday, July 12, 2021 12:52:11 PM 
Subject: RE: What's app daily report 

Dear Saurabh, 

This is to bring to your kind notice that what’s app performance till now didn’t meet our expectations, please check attached two conversation example (Arabic & English) I have selected English option then check delivery Status he asked me to share the invoice number , I did and after 6 minutes I got reply in Arabic saying This is Mohamed Iqbal how can I help you! I asked him to speak English but no reply at all till now, In Arabic after I selected Arabic language and check delivery status the auto reply asked to share the invoice number and I did , after 12 minutes I got the reply! 

Kindly find my feedback in red on your last update. 

    1. The response time on Day 1/2 was a little slow, as soon as the number was published, we started receiving lots of messages. We adjusted the schedule and monitoring and is now ok. Only out reply is working fine, agent reply average is 10 minutes. 
    2. Offer on Whatsapp is updated, yes updated. 
    3. The issue with invoice number being truncated has been fixed, still not fixed. 
    4. The issue with categorisation/reporting: We had an issue where we created the fields, and someone from Webteam was also editing at the same time and they mistakenly deleted it. We are re-instating today, and you should see in reports moving forward. Still no reports being shared as per our request. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Saurabh Dadu <[email-masked]> 
Sent: Thursday, July 8, 2021 10:15 AM 
To: Muralidharan Gunjur <[email-masked]>; Niren HB LSM Dsouza <[email-masked]> 
Cc: Yahia Taha <[email-masked]>; Afnan Farooq <[email-masked]>; Deepak Devasia <[email-masked]>; Hasan Razakhan <[email-masked]> 
Subject: Re: What's app daily report 

External email sender, please take precaution. 

Hi Murali, 

Update: 

    1. The response time on Day 1/2 was a little slow, as soon as the number was published, we started receiving lots of messages. We adjusted the schedule and monitoring, and is now ok 
    2. Offer on Whatsapp is updated 
    3. The issue with invoice number being truncated has been fixed 
    4. The issue with categorisation/reporting: We had an issue where we created the fields, and someone from Webteam was also editing at the same time and they mistakenly deleted it. We are re-instating today, and you should see in reports moving forward. 

Please let me know if you come across any issues. 

Kind regards, 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: Muralidharan Gunjur <[email-masked]> 
Sent: 07 July 2021 12:21 PM 
To: Niren HB LSM Dsouza <[email-masked]> 
Cc: Yahia Taha <[email-masked]>; Saurabh Dadu <[email-masked]>; Afnan Farooq <[email-masked]>; Deepak Devasia <[email-masked]>; Hasan Razakhan <[email-masked]> 
Subject: RE: What's app daily report 

Not heard anything on this yet. 

Offer is still not changed on Whatsapp. 

Saurav, Start is not been great. Responses are very slow. Can’t allow customers to think we are not good when we launch something. 

GS MuraliDharaan 

National Concept Business Head (NCBH) 

Home Box - KSA 

Phone: +966 54 943 1127 Tel: +96611 207 8292 Ext: 4614 | Fax: +96611 2078386 

Email: [ mailto:[email-masked] | [email-masked] ] 
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cdf16466f4b684254de3208d941e01317%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637613252919880264%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rVtb%2FMqSQQyNI6aiH2V8fUJMPM2X6OjNZyiG%2Brr%2Bd6M%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cdf16466f4b684254de3208d941e01317%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637613252919890214%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pCqW0x68GoogV%2B8xRuOw5S%2F44WCHYHCBOHNe64Rsl4o%3D&reserved=0 | www.landmarkgroup.com ] 

From: Hasan Razakhan <[email-masked]> 
Sent: Tuesday, July 6, 2021 9:08 AM 
To: Niren Dsouza <[email-masked]> 
Cc: Yahia Taha <[email-masked]>; saurabh <[email-masked]>; Afnan Farooq <[email-masked]>; Muralidharan Gunjur <[email-masked]>; Deepak Devasia <[email-masked]> 
Subject: RE: What's app daily report 

Dear Niren/ Saurabh, 

Until now we are not getting proper reports and dashboards as expected. Need clear timelines by when this can be fixed. 

Moreover, noticed that if we select offers & promotion it is still showing old offer. This is something which is not acceptable. 

I believe Yahia had already shared offer starting from 24 th June but still same is not updated in WhatsApp. 

Refer below snap and revert with immediate solution and way forward how this can be ensured that this will not be repeated. 

Store : SAVE upto 50% OFF on home furniture and accessories 

Online : Primetime deals upto 50% OFF on home furniture and accessories 

Duration : 20th – 23rd June 

المعارض : توفير يصل الي 50% علي الاثاث المنزلي والاكسسوارات 

اونلاين :عروض برايم تايم خصم يصل الي 50% علي الاثاث المنزلي والاكسسوارات 

خلال الفترة من :20-23 يونيو 

Thanks & Regards 

Hasan Raza Khan 

Inventory Controller 

Home Box - KSA 

Phone: +966 58 1269295 Tel: +96611 2794615 Ext: 4615 | Fax:+96611 2078386 
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cdf16466f4b684254de3208d941e01317%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637613252919890214%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=NE8LmVmHVsn9x%2FDpSl%2BaZuRZQpr9xBg8eS0C9Z%2BGBLQ%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cdf16466f4b684254de3208d941e01317%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637613252919900174%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bnICntNCYu0OVVBjDBvDV2ryYDZozQNCQIprG1HijYI%3D&reserved=0 | www.landmarkgroup.com ] 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cdf16466f4b684254de3208d941e01317%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637613252919910129%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mISdvcV7D52%2BNhrwcVXOQChoyXar60bgRyhKyfxJ%2F2U%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cdf16466f4b684254de3208d941e01317%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637613252919910129%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DhULf2HnfEFc91y%2Fs49xEsU%2Foi8PAdjwFGhvSowhilM%3D&reserved=0 ] 

From: Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 23, 2021 7:21 PM 
To: Hasan Razakhan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; saurabh < [ mailto:[email-masked] | [email-masked] ] >; Afnan Farooq < [ mailto:[email-masked] | [email-masked] ] >; Muralidharan Gunjur < [ mailto:[email-masked] | [email-masked] ] >; Deepak Devasia < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: What's app daily report 

External email sender, please take precaution. 

Hi Hasan, 

We are integrating these parameters to customise the reports as per your requirements. 
The automated reports will be executed and sent to you on a daily basis by next week. 
Regards 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

From: "Hasan Razakhan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Yahia Taha" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Niren Dsouza" < [ mailto:[email-masked] | [email-masked] ] >, "Afnan Farooq" < [ mailto:[email-masked] | [email-masked] ] >, "Muralidharan Gunjur" < [ mailto:[email-masked] | [email-masked] ] >, "deepak devasia" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 23, 2021 5:40:06 PM 
Subject: RE: What's app daily report 

[ mailto:[email-masked] | @Saurabh Dadu ] – Before go live we had agreed that report will be sent from your good end however it is required. 

Kindly share yesterday’s WhatsApp report. 

We would like to see the data as language, customer selection, reason, and sub-reason. 

We can start with this and agree on standard report and summary later. 

Pls share daily, weekly, and monthly performance. 

Thanks & Regards 

Hasan Raza Khan 

Inventory Controller 

Home Box - KSA 

Phone: +966 58 1269295 Tel: +96611 2794615 Ext: 4615 | Fax:+96611 2078386 
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cdf16466f4b684254de3208d941e01317%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637613252919920086%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZztH%2B%2FtMm6TbAprVvPxi2nd5PLWCglSwesR6NuHNqbM%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cdf16466f4b684254de3208d941e01317%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637613252919920086%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JAij%2F%2B2MWkQLORRGRjWYVfmOK7eX7q%2FZzIJDsTazdsY%3D&reserved=0 | www.landmarkgroup.com ] 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cdf16466f4b684254de3208d941e01317%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637613252919930044%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vYCiTuTrvvIUDeCqAlk340XPYRSdgw5w8pSwOIIK0TM%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cdf16466f4b684254de3208d941e01317%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637613252919930044%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6ppykqeJVeMx3xGjW2g5N%2B6F5SC4aPYUPvWfCeCuTL0%3D&reserved=0 ] 

From: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 23, 2021 3:04 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Niren HB LSM Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Hasan Razakhan < [ mailto:[email-masked] | [email-masked] ] >; Afnan Farooq < [ mailto:[email-masked] | [email-masked] ] >; Muralidharan Gunjur < [ mailto:[email-masked] | [email-masked] ] >; Deepak Devasia < [ mailto:[email-masked] | [email-masked] ] > 
Subject: What's app daily report 

Dear Saurabh 

Requesting your kind support to guide me how to get daily what’s app report based on system automated reply I was able to get average first response and response time as well as total assigned tickets but I’m not 

Able to get below blank details. 

	

Total tickets assigned 	

39 

First response time (AVG) 	

1h 10m 

Response time(AVG) 	

1m 30s 

Help placing new order 	

	

offers and promotions 	

	

Check order delivery status 	

	

Return &refunds 	

	

Complaints 	

	

Stores locations 	

	

Volume of new orders placed 	

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cdf16466f4b684254de3208d941e01317%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637613252919940001%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pqUDlVpzOQboUtJ2Jw%2FF17Awqzwm%2FElVcmSm0xpv1Rs%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cdf16466f4b684254de3208d941e01317%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637613252919940001%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9w9I92yNS%2FjFF9zJE4SewLofxCpnruwa7zWHKxYzEXE%3D&reserved=0 | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cdf16466f4b684254de3208d941e01317%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637613252919949952%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=I4LOci4hhUTG1jEMaZZ1XQL4UwYZglh745YgnotUulw%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com