Subject: Tech Support Candidate - Surendra Pal
From: Surendra Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Jul 2021 00:45:53 -0400

| | Tech Support Test

Name | Surendra Pal
E-mail | [email-masked]
Phone Number | (99535) 69928
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bareilly
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lord Shiva Academy | | |
Previous Employer 1 | Aakar Public School | | |
Previous Employer 2 | Wipro | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or altavista.com
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
If the site works in another browser, see. The problem only happens in current Browser.
If the site doesn't work in another browser, check out the problem happens in all web browsers.

Or else we can visit whatmydns.net inorder to check if the website is down for particular country and Identify the records(certificates) responsible for it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Settings app.
Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Select Bluetooth to view the options.
Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | Because I have what it takes to fill the requirements of this job - solve customer problems using my excellent customer service skills." "Because I have the experience and expertise in the area of customer support that is required in this position
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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