Subject: Daily performance summary for LiveSalesman team for Jul 11th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Jul 2021 09:05:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 11th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 66 | 4 | 70
Amr Khalil | 0 | 0 | 11 | 1 | 12
Javed Aslam | 0 | 9 | 53 | 3 | 65
Ankit Kumar | 1 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Niren Dsouza | 0 | 1 | 0 | 0 | 1
RAMI KASSAM | 0 | 16 | 0 | 0 | 16
Syed Ataullah | 0 | 3 | 1 | 0 | 4
Radhika Jawle | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 28 | 2 | 30
Mohd Iqbal | 0 | 0 | 34 | 3 | 37
Saleh Ahmed | 0 | 0 | 34 | 5 | 39
Grand Total | 1 | 29 | 227 | 18 | 275

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 19
| Delivery Related | (blank) | 15
| | Damage during delivery | 1
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 93
| | Partial Delivery | 2
| Product Complaint | (blank) | 3
| | Complaint within Warranty | 14
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 1
| | Refunds after Return | 15
| | Return Request Initiation | 4
Customer Services Total | | | 172
No Answer | No Answer | No Answer | 22
No Answer Total | | | 22
PreSales | Other Enquiry | Offers | 7
| | Payment Methods | 4
| | Promo Code | 1
| | Store Availability | 3
| | Store Location | 6
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | (blank) | 1
| | Delivery Cost | 4
| | Delivery Time | 3
| | Return Policy | 3
| Product Related | (blank) | 2
| | Pricing | 2
| | Product Specification | 21
PreSales Total | | | 60
Grand Total | | | 254

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 1 | 2
Grand Total | 0 | 0 | 0 | 1 | 0 | 2 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 4 | 0 | 1 | 0 | 1 | 0 | 6
Javed Aslam | 3 | 3 | 0 | 0 | 1 | 0 | 7
Yahkoob Erachat | 4 | 1 | 3 | 1 | 0 | 0 | 9
Saleh Ahmed | 6 | 12 | 5 | 1 | 0 | 0 | 24
RAMI KASSAM | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohd Iqbal | 6 | 1 | 0 | 0 | 0 | 0 | 7
Amr Khalil | 0 | 3 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 8 | 3 | 0 | 0 | 0 | 0 | 11
Grand Total | 31 | 23 | 10 | 2 | 3 | 0 | 69

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 10 | 5 | 5 | 3 | 5 | 14 | 42
RAMI KASSAM | 7 | 4 | 7 | 1 | 4 | 25 | 48
Yahkoob Erachat | 0 | 0 | 0 | 0 | 1 | 6 | 7
Malek Hosan | 1 | 1 | 0 | 1 | 0 | 1 | 4
Saleh Ahmed | 1 | 0 | 0 | 0 | 1 | 0 | 2
Mohd Iqbal | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amr Khalil | 2 | 2 | 0 | 0 | 0 | 0 | 4
Niren Dsouza | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 22 | 12 | 12 | 6 | 11 | 46 | 109

Please feel free to reach out for any further clarifications.