Subject: Tech Support Candidate - AAMIR ANSARI
From: AAMIR ANSARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Jul 2021 08:21:55 -0400

| | Tech Support Test

Name | AAMIR ANSARI
E-mail | [email-masked]
Phone Number | (91) 8700461286
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TALENT HUB | Tech Support Executive | Apr 2021 | 30000
Previous Employer 1 | Einergizer | CSE | Dec 2015 | 25000
Previous Employer 2 | HCL | CSE | APR 2013 | 20000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Make Sure the Internet Connection Works or follow these instruction:

1. Open your browser. In the address bar at the top, type in "google.com, then push Enter or Return.

2. Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.

3. If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job?

1. Good Listening Skills
2. Good understanding Skills
3.Good Communication Skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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