Subject: Tech Support Candidate - Zafar Ali
From: Zafar Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Jul 2021 07:51:07 -0400

| | Tech Support Test

Name | Zafar Ali
E-mail | [email-masked]
Phone Number | (+91) 9675450091
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Now i live in my hometown but after hiring i ll be shift in noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ialitus infosolution | Outbound Employe | 9 months | 18000/month
Previous Employer 1 | Norton security | Inbound employe | 3 months | 24000/month
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First open the browser and open a new tab then search this website if still we get an error .
Check your internet connection is working or not.
So try to clear your browser 's chache and cookies.
Now open a new tab and search the website.
If still we get an error then check the website is down for me only or other users also .
If website is down for everyone then we have to wait to get fix it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Do on the speaker
On your mobile 's bluetooth
Search for the speaker name in your mobile
When you get the name of the speaker
Just pair with it
Now your speaker is connect with your mobile .

What according to you makes you a good candidate for customer service or technical support job? | According to understanding the situation of the customer , taking remote in not more than 15 minute after take the call , customer satisfy with the technician.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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