Subject: Tech Support Candidate - Aman Saraswat
From: Aman Saraswat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Jul 2021 03:15:44 -0400

| | Tech Support Test

Name | Aman Saraswat
E-mail | [email-masked]
Phone Number | (+91) 8194042684
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will figure it out where the problem is.
This problem only happens with certain websites

>Will try clearing my browser's cookies and cache

>Restart my device and

>Will make sure the internet is working fine

>Check if the website is down for everbody or just for the browser that i am trying to open that website.

>Avoiding analytics.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Pair a bluetooth accessory .

Step 2:touch and hold bluetooth.

Step 3:Tap pair a new device .if you dont find pair a new device check under available devices or tap more or refresh.

Step 4: Tap the name of the bluetooth device you to pair with your device.

Step 5:Follow any on screen instructions. now your device is finally connectted to the speaker via bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | "Customer first" is a mantra for any organisation to suceed in its business. i follow this mantra being responsive with positive attitude taking accountablity, understanding customer issues as a partner and providing pro-active cost effective and best solutions towards the problems before the customer realise would definately differentiate you from others. i am someone who sees every problem as an opportunity to improve and showcase their skill is a great addition to a company
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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