Subject: Daily performance summary for LiveSalesman team for Jul 10th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Jul 2021 09:05:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 10th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 53 | 11 | 64
Amr Khalil | 0 | 10 | 36 | 1 | 47
Hasan Nour | 0 | 4 | 27 | 1 | 32
Ankit Kumar | 0 | 1 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 12 | 0 | 12
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 15 | 31 | 0 | 46
RAMI KASSAM | 0 | 0 | 16 | 1 | 17
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 8 | 0 | 8
Grand Total | 0 | 30 | 183 | 14 | 227

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 3
| Delivery Related | (blank) | 6
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 75
| | Partial Delivery | 6
| | Reschedule Delivery | 3
| Product Complaint | (blank) | 2
| | Complaint outside Warranty | 2
| | Complaint within Warranty | 6
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 1
| | Refund for Other reason | 3
| | Refunds after Return | 5
| | Return item not received | 1
| | Return Request Initiation | 2
Customer Services Total | | | 123
Live Sales | Pre-Sale | (blank) | 1
Live Sales Total | | | 1
Mattress Related Total | | | 1
Mattress Related | Post-Sales | Sagging | 1
No Answer | (blank) | (blank) | 3
No Answer Total | | | 25
No Answer | No Answer | (blank) | 3
| | No Answer | 19
PreSales | Other Enquiry | (blank) | 1
| | Offers | 2
| | Payment Methods | 2
| | Promo Code | 1
| | Store Availability | 4
| | Store Location | 1
| | Using Shukran Points | 5
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 9
| | Delivery Time | 3
| | Return Policy | 2
| Product Related | (blank) | 2
| | Product Specification | 28
PreSales Total | | | 63
Grand Total | | | 213

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 1 | 2
Amr Khalil | 0 | 0 | 1 | 1 | 0 | 0 | 2
Grand Total | 0 | 0 | 1 | 2 | 0 | 1 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 1 | 0 | 2
Javed Aslam | 3 | 0 | 0 | 1 | 0 | 0 | 4
Yahkoob Erachat | 2 | 4 | 0 | 1 | 0 | 0 | 7
Saleh Ahmed | 8 | 11 | 0 | 1 | 0 | 0 | 20
RAMI KASSAM | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohd Iqbal | 0 | 1 | 0 | 0 | 0 | 0 | 1
Amr Khalil | 0 | 3 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 21 | 21 | 0 | 3 | 2 | 0 | 47

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 10 | 9 | 3 | 3 | 5 | 17 | 47
RAMI KASSAM | 1 | 2 | 3 | 2 | 4 | 14 | 26
Mohd Iqbal | 3 | 2 | 0 | 0 | 1 | 3 | 9
Yahkoob Erachat | 0 | 0 | 0 | 0 | 1 | 10 | 11
Saleh Ahmed | 4 | 0 | 0 | 0 | 0 | 1 | 5
Malek Hosan | 5 | 1 | 0 | 1 | 0 | 1 | 8
Amr Khalil | 3 | 3 | 0 | 0 | 0 | 0 | 6
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 31 | 17 | 6 | 6 | 11 | 46 | 117

Please feel free to reach out for any further clarifications.