Subject: Daily performance summary for LiveSalesman team for Jul 10th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Jul 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 10th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 19 | 0 | 3 | 25
Ibrahem Mahmoud | 0 | 0 | 29 | 0 | 0 | 29
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 4 | 1 | 0 | 0 | 0 | 5
Ankit Kumar | 0 | 1 | 16 | 0 | 20 | 37
Abu Sufian | 0 | 5 | 32 | 0 | 0 | 37
Jok Kuol | 0 | 8 | 23 | 0 | 2 | 33
Malek Hosan | 0 | 3 | 0 | 0 | 0 | 3
Mohammad Faizan | 0 | 3 | 22 | 0 | 0 | 25
Waseem Ahemad . Khan | 0 | 5 | 23 | 0 | 3 | 31
Amir Aziz | 0 | 0 | 0 | 10 | 0 | 10
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 3 | 3
Radhika Jawle | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 4 | 29 | 164 | 10 | 32 | 239

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 3
| | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 2
| | Delivery Status | 15
| | Partial Delivery | 38
| | Reschedule Delivery | 2
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 20
| Refunds and Cancelations | Cancelation | 13
| | Refund for Other reason | 2
| | Refunds after Return | 1
| | Return Request Initiation | 4
Customer Services Total | | | 104
Mattress Related | Pre-Sales | Other PreSales | 1
Mattress Related Total | | | 1
No Answer Total | | | 7
No Answer | No Answer | No Answer | 7
PreSales | Other Enquiry | Offers | 4
| | Payment Methods | 6
| | Promo Code | 1
| | Store Availability | 16
| | Store Location | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | Pricing | 1
| | Product Specification | 47
PreSales Total | | | 82
Grand Total | | | 194

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 8 | 2 | 1 | 1 | 0 | 1 | 13
Amr Khalil | 0 | 1 | 0 | 0 | 1 | 0 | 2
Niren Dsouza | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amir Aziz | 8 | 14 | 0 | 0 | 0 | 0 | 22
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 18 | 17 | 1 | 2 | 1 | 1 | 40

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 7 | 2 | 1 | 1 | 0 | 2 | 13
Adam musa yagoub yousif | 1 | 1 | 0 | 1 | 0 | 2 | 5
Sreelal.t CT | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 2 | 1 | 3 | 0 | 1 | 0 | 7
Jok Kuol | 2 | 0 | 0 | 1 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 2 | 0 | 0 | 0 | 3
Mohammad Faizan | 2 | 0 | 1 | 0 | 0 | 0 | 3
Waseem Ahemad . Khan | 2 | 0 | 3 | 0 | 0 | 0 | 5
Malek Hosan | 5 | 0 | 0 | 0 | 0 | 0 | 5
Mohd Iqbal | 5 | 0 | 0 | 0 | 0 | 0 | 5
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 28 | 4 | 10 | 3 | 1 | 5 | 51

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 8 | 2 | 0 | 0 | 0 | 3 | 13
Mohammed Ali | 6 | 4 | 1 | 0 | 1 | 0 | 12
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 0 | 0 | 0 | 5
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 6 | 1 | 0 | 1 | 3 | 31

Please feel free to reach out for any further clarifications.