Subject: Tech Support Candidate - ASIFUR RAHMAN
From: ASIFUR RAHMAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Jul 2021 15:47:55 -0400

| | Tech Support Test

Name | ASIFUR RAHMAN
E-mail | [email-masked]
Phone Number | (91) 9560557141
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kalindi kunj
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 3i infotech ltd | Network engg | Still | 25000
Previous Employer 1 | Hcl infosystem | Associate | 30 april 2018 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check in network. My network cable   is stable Or not . 2nd step connectivity using ping my gateway ip and dns proper reply or not . 3rd step using proxy server then proxy server ip put up. Internet connection for internet service provider( isp) etc
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all my Bluetooth device working or not then check my pc bluetooth driver install or not. Bluetooth driver install then connect my mobile . 2nd step Bluetooth apps open then add in device . My mobile Bluetooth is open then search device in my pc. Show my device then connect my mobile
What according to you makes you a good candidate for customer service or technical support job? | Both are good but technical support job  my first choice because technical support is knowledge in daily improve. Technical support is knowledgeable job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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