Subject: Tech Support Candidate - Ashutosh Chitravanshi Ashutosh
From: Ashutosh Chitravanshi Ashutosh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Jul 2021 11:49:43 -0400

| | Tech Support Test

Name | Ashutosh Chitravanshi Ashutosh
E-mail | [email-masked]
Phone Number | (889) 6250820
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Autosys (unix) commands

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Analyst | NA | 20k
Previous Employer 1 | Intellect Design Arena Ltd. | Service desk executive | 20-12-2018 | 15k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Website must be correct.
2. Internet connection must be active.
3. Browser must be updated.
4. Check the website with another browser.
5. Clear cache and cookies, then user can try.
6. Check the website in private or incognito window.
7. User can restart system once.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth of mobile and speaker.
2. Go to bluetooth section of mobile.
3. Search the Device to connect.
4. Post getting device name, make the pair with device.
5. After pairing user can get the voice.

What according to you makes you a good candidate for customer service or technical support job?

1. Candidate's communication should be good with internal, external team or foreign client.
2. How to compose/revert a mail.
3. How to manage the call or bridge.
4. How to troubleshoot the issue.
5. How to get deal with the client.
6. Candidate's should be pro-active in troubleshooting the issue and if client asking the procedure.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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