Subject: Tech Support Candidate - Aman Sharma
From: Aman Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Jul 2021 07:48:34 -0400

| | Tech Support Test

Name | Aman Sharma
E-mail | [email-masked]
Phone Number | (807) 7879279
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | Senior Analyst | NA | 27k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First to check the internet connection it is connected or not.
If it is connected then check the settings of the chrome if cache is there or not suppose if any cache is there so remove it and then try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 On the bluetooth first.
2 Go to mobile settings and ON the bluetooth .
3 Then check your bluetooth name and connect.

What according to you makes you a good candidate for customer service or technical support job? | 1 I am very passionate about my work and talking about technical support So I have worked more than 2 years in Technical support to give support for both ends .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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