Subject: Trainer Candidate - Neetish Tyagi
From: Neetish Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Jul 2021 07:30:29 -0400

| | Tech Support Test

Name | Neetish Tyagi
E-mail | [email-masked]
Phone Number | (+91) 9582989098
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bhagirathi Export | Sales & Ops Manager | NA |
Previous Employer 1 | Infinite Web Marketing | Sr. Ex | July 2018 |
Previous Employer 2 | Vcare Call Centers | Se. Ex | July 2016 |

If Selected, how much time do you need to join? | 5-7 Days

Please briefly describe your work experience specifically in training?

Train CS team (newly hired) about process (call and chat + technical).

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | In a call center the most difficult issue was of week offs wherein the process requirement was of 97% staff with 11-12 hours shift daily. I used to manage gove approved week offs only on weekend when low strength required in office.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good CS- Solving the problem on first call.

Great CS- Sounding like the customer is actually very much valuable to the company. Prompting other related issues to check all pointers are checked for the current concern.

What according to you makes you a good candidate for this position? | Good knowledge of training method, dealt with International Clients. Handy with CS and Sales process.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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