Subject: Trainer Candidate - Nitish Kumar
From: Nitish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Jul 2021 07:15:21 -0400

| | Tech Support Test

Name | Nitish Kumar
E-mail | [email-masked]
Phone Number | (+91) 7904892859
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | noida sectore 2

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gofrugal pvt ltd | Customer success officer | 30-6-2021 | 26000
Previous Employer 1 | Sriram life insurance | Senior customer relationship officer | 31-10-2019 | 18000
Previous Employer 2 | Allsec technology pvt ltd | Customer care exucative | 28-02-2016 | 12000

If Selected, how much time do you need to join? | i will immediate joinner

Please briefly describe your work experience specifically in training?

● Researches all aspects of advisor's practice to be used in conversion process

● Sends audit files to client and develops timelines for initial quarterly statement run

● Interacted with the assigned customer and gathered customer feedback and acted as a 'Client Advocate'.

● Ensured that the mapped customer base is happy, satisfied and stick on to the product thereby minimizing the churn. Etc.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When i was in shriram life insurance -Our team get the huge target which we had to complete that in short time but the issue was with the lead which we get from managment . 90% lead was the cold case ,Every one given the best but we only compelet 40% of our target still 60% we had to compelet & our all lead was finished. I had one idea which i was shear to my team -Some of my team member was agree but some of had confused & getting hopless.But we try -we start working on that idea-like we printed the pamplete & start distributiong on road side ,we target some of the nearest collage,Hospital.We tell them to benifit of policy convence them to take that .After a ton of hardwork & passes to lot of difficultiess we did that,End of the month we complete our target & we get the rewards from CEO of he company.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied, while in the latter, you are not only keeping them satisfied – you are also keeping them loyal
What according to you makes you a good candidate for this position? | my sales skills and managerial experience make me an ideal candidate for the position. Also i have a good relation with the customer & get the greet feedback from them .i am a well team player.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |