Subject: Tech Support Candidate - Surbhi Sharma
From: Surbhi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Jul 2021 07:07:48 -0400

| | Tech Support Test

Name | Surbhi Sharma
E-mail | [email-masked]
Phone Number | (201002) 9582217627
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Nokia | Team coordinator | 6 sep | 18000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 - check the innnectivity
Step -  to check if there is any website is open or not.
Step - 3 to check if it is blocked or not
Ste

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step -1  switch on the Bluetooth
Step -2 pairing
Step -3 connectivity
Step -4 enter password if it is there.
Step -5 then check the distance.

What according to you makes you a good candidate for customer service or technical support job? | A person with patience and strong skills can be good person for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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