Subject: Trainer Candidate - Siddhant Mehta
From: Siddhant Mehta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Jul 2021 06:51:13 -0400

| | Tech Support Test

Name | Siddhant Mehta
E-mail | [email-masked]
Phone Number | (+91) 9829344500
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GMR | Assistant Manager Operations | Working | 70000
Previous Employer 1 | Optamark | Manager Operations | March 2020 | 60000
Previous Employer 2 | Frontier | Manager | May 2017 | 45000

If Selected, how much time do you need to join? | 7 days
Please briefly describe your work experience specifically in training? | I have Trained in various organisations and corporate for Customer service, personality development. Product & service detailed training.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

People from different cities and background needs to be trained differently.
Focus on the strengths.
E.g.- working on a particular project can be a challenging task for a fresher while that may prove to be an easy task for an experienced professional. Talk to the fresh candidate and guide him with tips and proper format and use of proper tools.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A great customer service can be where customer is not only satisfied but stays associated with the company for a longer period of time.

What according to you makes you a good candidate for this position?

I have the passion and determination for the role. Trust and Faith with the company to work for 3 to 5 years minimum.
I also treat my work as worship.
Fun-loving and friendly person to be around.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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