Subject: Daily performance summary for LiveSalesman team for Jul 9th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Jul 2021 09:05:06 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 9th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 45 | 5 | 50
Malek Hosan | 0 | 15 | 8 | 0 | 23
Mohd Iqbal | 0 | 4 | 26 | 0 | 30
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 5 | 28 | 2 | 35
Yahkoob Erachat | 0 | 0 | 19 | 1 | 20
Grand Total | 0 | 24 | 126 | 8 | 158

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 12
| Delivery Related | (blank) | 11
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 39
| | Missing items\parts | 1
| | Partial Delivery | 5
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 2
| | Product issue | 1
| | Refund for Other reason | 1
| | Refunds after Return | 6
Customer Services Total | | | 90
No Answer | No Answer | No Answer | 10
No Answer Total | | | 10
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 4
| | Payment Methods | 2
| | Promo Code | 1
| | Store Availability | 3
| | Using Shukran Points | 3
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 7
| | Return Policy | 1
| Product Related | (blank) | 1
| | Pricing | 4
| | Product Specification | 19
PreSales Total | | | 48
Grand Total | | | 148

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 1 | 2
Amr Khalil | 0 | 1 | 1 | 1 | 0 | 0 | 3
Grand Total | 0 | 1 | 2 | 1 | 0 | 1 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 1 | 0 | 0 | 2
Javed Aslam | 3 | 0 | 0 | 1 | 0 | 0 | 4
Yahkoob Erachat | 2 | 1 | 0 | 1 | 0 | 0 | 4
Saleh Ahmed | 14 | 5 | 0 | 1 | 0 | 0 | 20
RAMI KASSAM | 0 | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 0 | 2 | 0 | 0 | 0 | 0 | 2
Mohd Iqbal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Amr Khalil | 3 | 0 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 30 | 10 | 0 | 4 | 1 | 0 | 45

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
RAMI KASSAM | 5 | 14 | 0 | 6 | 5 | 31 | 61
Mohd Iqbal | 7 | 6 | 1 | 3 | 1 | 12 | 30
Yahkoob Erachat | 0 | 0 | 0 | 0 | 2 | 4 | 6
Saleh Ahmed | 5 | 0 | 0 | 0 | 0 | 1 | 6
Malek Hosan | 8 | 0 | 1 | 0 | 0 | 1 | 10
Javed Aslam | 9 | 1 | 0 | 0 | 1 | 0 | 11
Amr Khalil | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 35 | 22 | 2 | 9 | 9 | 49 | 126

Please feel free to reach out for any further clarifications.