Subject: Daily performance summary for LiveSalesman team for Jul 9th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Jul 2021 09:01:07 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 9th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ibrahem Mahmoud | 0 | 0 | 20 | 0 | 0 | 20
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 2 | 0 | 0 | 0 | 2
Mohd Iqbal | 0 | 5 | 0 | 0 | 0 | 5
Mohammed Ali | 0 | 0 | 3 | 0 | 19 | 22
Amir Aziz | 8 | 0 | 0 | 0 | 0 | 8
Jok Kuol | 0 | 7 | 20 | 0 | 0 | 27
Mohammad Faizan | 0 | 1 | 26 | 0 | 0 | 27
Waseem Ahemad . Khan | 0 | 2 | 53 | 0 | 0 | 55
Adam musa yagoub yousif | 0 | 0 | 2 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 17 | 0 | 4 | 22
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 8 | 18 | 141 | 0 | 23 | 190

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 2
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 5
| | Partial Delivery | 6
| Product Complaint | (blank) | 3
| | Complaint within Warranty | 10
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 5
| | Return Request Initiation | 7
Customer Services Total | | | 43
Mattress Related | Post-Sales | Spring issue | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 1
No Answer Total | | | 17
No Answer | No Answer | No Answer | 16
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 4
| | Payment Methods | 1
| | Store Availability | 25
| | Store Location | 5
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 7
| | Delivery Time | 5
| | Return Policy | 2
| Product Related | Pricing | 2
| | Product Specification | 31
PreSales Total | | | 84
Grand Total | | | 145

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 10 | 1 | 0 | 1 | 1 | 0 | 13
Amr Khalil | 0 | 1 | 0 | 1 | 0 | 0 | 2
Niren Dsouza | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amir Aziz | 13 | 10 | 0 | 0 | 0 | 0 | 23
Grand Total | 23 | 12 | 0 | 3 | 1 | 0 | 39

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 0 | 4 | 1 | 2 | 2 | 10
Abu Sufian | 3 | 1 | 1 | 1 | 1 | 3 | 10
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Adam musa yagoub yousif | 2 | 0 | 0 | 0 | 0 | 2 | 4
Sreelal.t CT | 1 | 7 | 1 | 1 | 1 | 1 | 12
Jok Kuol | 0 | 0 | 2 | 1 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 2 | 2 | 0 | 0 | 0 | 0 | 4
Mohammad Faizan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 3 | 0 | 0 | 0 | 0 | 4
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohd Iqbal | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 17 | 14 | 8 | 4 | 4 | 9 | 56

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Sreelal.t CT | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 5 | 0 | 0 | 1 | 0 | 2 | 8
Mohammed Ali | 8 | 3 | 1 | 1 | 1 | 0 | 14
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 17 | 3 | 1 | 2 | 1 | 3 | 27

Please feel free to reach out for any further clarifications.