Subject: Tech Support Candidate - Mohd Yasar Khalid Ansari
From: Mohd Yasar Khalid Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Jul 2021 09:45:49 -0400

| | Tech Support Test

Name | Mohd Yasar Khalid Ansari
E-mail | [email-masked]
Phone Number | (+91) 8840641794
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Modbus RTU, TCP/IP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | logicladder Technologies Pvt ltd | Operation Engineer | 1 month notice period | 23638rs
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We will check if the internet is working fine in the device by pinging google or other IP.
2. We will check if the entered URL is correct.
3.We will check if the mentioned URL is not blocked through firewall of local network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open Bluetooth in the speaker.
2.Open Bluetooth in the mobile phone.
3.Connect the bluetooth speaker with the phone through pairing.
4.Bluetooth device is shown as Connected in bluetooth icon of phone with Speaker Name.
5. Its connected and ready to use.

What according to you makes you a good candidate for customer service or technical support job?

I have relevant experience in Customer support with good communication skills and good listener.

Good understanding of clients and queries.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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