Subject: Tech Support Candidate - Aman rampal Aman
From: Aman rampal Aman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Jul 2021 03:31:16 -0400

| | Tech Support Test

Name | Aman rampal Aman
E-mail | [email-masked]
Phone Number | (+91) 9711784183
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CNX | Tso | 15 Aug | 60000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check other browser
I will add https:// before url
I will try in cognito mode

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Enable blue tooth
Search for devices
Select one you want

What according to you makes you a good candidate for customer service or technical support job? | I can maintain a good customer relationship regarding products and technical advisor
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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