Subject: Tech Support Candidate - Diksha shukla Diksha
From: Diksha shukla Diksha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Jul 2021 03:14:23 -0400

| | Tech Support Test

Name | Diksha shukla Diksha
E-mail | [email-masked]
Phone Number | (+91) 8318555792
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida 51
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Speakers & Audio
Mobile troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Technical support engineer | 19th march 020 | 20
Previous Employer 1 | Byjus | Bussiness development associate | 2nd jun | 35k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Slow performance and page loads. ...
URL suggestions you don't want. ...
Pages don't appear as expected. ...
Autofill isn't working properly. ...
Repeated random browser crashes. ...
Too many pop-up windows.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Get your speaker and your audio device as close together as possible while you troubleshoot.
Reset the Bluetooth on your audio device (i.e. phone).
Next, reset the Bluetooth on your speaker. Then, you should be good to go.

What according to you makes you a good candidate for customer service or technical support job? | I have experince as a the technical support .i will be able to work on that nd good knowledge about internet and mobile phone troubleshooting information i  will easily ressolve issue......
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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