Subject: Tech Support Candidate - aviral tyagi
From: aviral tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Jul 2021 02:26:46 -0400

| | Tech Support Test

Name | aviral tyagi
E-mail | [email-masked]
Phone Number | (91) 8077711018
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | sec 120 , noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | network 18 | c.s | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step1- If i am not able to access the website , i will check my internet connection if it is working or not

step 2- i will try it from another browser example  mozilla firefox instead of chrome.

step 3- restart the router

step 4- Enable java scripts if they are disabled

step 5- if the website is really down , we can check it on iidrn.com(isitdownrightnow.com)

step-6 if the website is loading with a vpn , we can try and disable it to see if the website works.

step-7 - Some antivirus software  interfere with loading the website , disabling it may load the website .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1- switch on the bluetooth on the phone
step 2- switch on the bluetooth device
step 3- scan for the device on the phone in bluetooth menu
step 4- pair the device with the mobile device.

What according to you makes you a good candidate for customer service or technical support job? | I am journalism student so communication is my are of expertise ,to convey ideas and thoughts via words and having a knack for technology is what makes me an excellent candidate for this job as a tech support. these two variables are most required for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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