Subject: Tech Support Candidate - Ravikesh Kumar
From: Ravikesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Jul 2021 02:26:37 -0400

| | Tech Support Test

Name | Ravikesh Kumar
E-mail | [email-masked]
Phone Number | (84210) 09501
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Akshardham delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indovision services pvt Ltd | Executive | 19 April 2021 | 29000
Previous Employer 1 | Teamworks techin pvt Ltd | Executive | 30 aug 2019 | 27000
Previous Employer 2 | Evolve technology and services pvt Ltd | Network Engineer | 30 April 2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Isuues
• Governmental ban
• Network connection issue
• Security reasons in windows os
• Private serch error
Solution
•windows Update and security troubleshoot

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps
•Turn on power of Bluetooth speakers
•open mobile setings
• go to Bluetooth setting
•Turn on Bluetooth
• serch automatically Bluetooth speaker
• and click on Bluetooth speaker name and pair it

What according to you makes you a good candidate for customer service or technical support job?

Good Candidate meaning for a customer
Like
• you are a good listener and understand the problem of customer and resolve it as soon as possible.
•  Otherwise you can do satisfie your customers by helping or suggesting a right way to solve their problems.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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