Subject: Tech Support Candidate - Pranita shrivastav
From: Pranita shrivastav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Jul 2021 01:54:24 -0400

| | Tech Support Test

Name | Pranita shrivastav
E-mail | [email-masked]
Phone Number | (+91) 9773725765
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aditya Birla health insurance | Sales executive | October 2019 | 16k in hand
Previous Employer 1 | Max life insurance | Customer service | August 2010 | 17k in hand
Previous Employer 2 | HDFCERGO | Customer service executive | June 2021 | 19k in hand

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Restart my device
2- Make sure the internet connection works
3- Check if the website is down for everybody or just for me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Swipe down from the top of the screen
2- Make sure bluetooth is turned on
3- Touch and hold bluetooth
4- In the list of paired devices tap a paired but unconnected device
5- When you phone and Bluetooth device are connected the device shows as connected

What according to you makes you a good candidate for customer service or technical support job? | There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company. Lastly, education, though it is very important to some that you finished at least a diploma it doesn't necessarily to others. Some companies gives priority to trainings that are particular to the job you are applying.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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