Subject: Tech Support Candidate - Kumar Gaurav
From: Kumar Gaurav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Jul 2021 10:53:32 -0400

| | Tech Support Test

Name | Kumar Gaurav
E-mail | [email-masked]
Phone Number | (91) 7065482706
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 44
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | |
Previous Employer 1 | AARLET tech solutions Pvt Ltd | Support engineer | | 20.5
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check whether:
1) page is missing or deleted
2) wrong website link or
3) website is down

After diagnosis , I will double check the website link and if all the pages are 404 ,then I will contact website owner for further help .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Goto the settings then connected devices
Then select bluetooth where u will get pair new dice  and then click on speakers name u will get connected .

What according to you makes you a good candidate for customer service or technical support job? | Must have technical knowledge ,patience and good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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