Subject: Tech Support Candidate - ROBIN KUMAR ROBIN KUMAR
From: ROBIN KUMAR ROBIN KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Jul 2021 07:50:25 -0400

| | Tech Support Test

Name | ROBIN KUMAR ROBIN KUMAR
E-mail | [email-masked]
Phone Number | (911) 8797088413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | HBR LAYOUT BANGALORE
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
SAP ERP FICO

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Not | | |
Previous Employer 1 | AR Enterprises | Assistant manager sales | 30 april 21 | 18000
Previous Employer 2 | Home drop | Executive Finance | 31 dec 2019 | 20200

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Refresh the page.Java Script should be enabled.Cookies  should be enabled.Cache and Cookies should be cleared.Web Browser should be upto date.Web browser should be restarted.Different browser is to be used.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We should open the settings app.Navigate to connected devices.Bluetooth toogle switch is to be connected.if it is not enabled.Select Bluetooth to view the options.Select pair new device to place the Bluetooth device in pairing mode.
What according to you makes you a good candidate for customer service or technical support job? | Skills including  ENGINEERING,SAP,ERP,FICO,CUSTOMER QUERIES HANDLING,SALES,ACCOUNTS,FINANCE.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |