Subject: Tech Support Candidate - Gagan Narula
From: Gagan Narula <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Jul 2021 07:01:23 -0400

| | Tech Support Test

Name | Gagan Narula
E-mail | [email-masked]
Phone Number | (+91) 9711120361
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - advance
Email and chat support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | GlobalLogic | Senior Analyst | 8-01-2020 | 25K
Previous Employer 2 | IGATE | Associate | 20-02-2015 | 15

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my device. As many problems can be solved by just rebooting the device.
2.Make sure the internet connection works.
2.1 Open your browser. In the address bar at the top, type in google.com, then push Enter or Return.
3. Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth .
3. Tap Pair new device. If you don't find Pair new
device, check under "Available devices" or tap
More.Refresh.
4.Tap the name of the Bluetooth device you want to
pair with your device.
5. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I assume myself as self-motivated and aptitude to learn new technologies, processes or tools quickly in a rapidly evolving environment. Gained experience in escalating technical issues to the engineering team and helping resolve them efficiently. With 5+ years of experience, I tend to developed a fair amount of data management, communication, analysis, and customer service skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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