Subject: Tech Support Candidate - Raina Bisht
From: Raina Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Jul 2021 06:16:30 -0400

| | Tech Support Test

Name | Raina Bisht
E-mail | [email-masked]
Phone Number | (+91) 999903881
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vaishali
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infocom network limited | Subject Matter Expert | Currently working | 23+
Previous Employer 1 | Bureau of Indian standard | Computer operator | Dec 2014 | 10000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-First, figure out where is the problem
-If the problem in browser then need to clear cookies and cache of the browser. Steps are:
Click to manu button
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Click history and select clear recent history
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In the time range to clear : drop down, select everything
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Select both cookies and cache only
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Click ok

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On speaker bluetooth
2. On mobile Bluetooth
3. Search speaker's bluetooth name on mobile
4. Connect

What according to you makes you a good candidate for customer service or technical support job? | Candidate should have patience to tolerate client's dissatisfied words and should have talent to provide best resolution on call in very short time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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