Subject: Tech Support Candidate - Ankita Shrivastava
From: Ankita Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Jul 2021 05:56:47 -0400

| | Tech Support Test

Name | Ankita Shrivastava
E-mail | [email-masked]
Phone Number | (91) 9458950241
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Printers, outlook, Ad basic, citrix basic, POS machines - software as well hardware

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Associate consultant | October | 47k
Previous Employer 1 | Hcl | Analyst | November 2019 | 25
Previous Employer 2 | N/A | N/A | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection
Restart browser and system
If internet is ok then will check with other browser
Clear the cache and check again
Check if site is down for me Or everyone

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to Bluetooth settings and scan for device name once we get the required device nam listed pair with the device
What according to you makes you a good candidate for customer service or technical support job? | I have been working in this field for last 3 years and know how to deal with customer and help them with trouble shooting part., I know how to handle irate customer with empathy and I am a good team leader as I am leading my team in this company
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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