Subject: Tech Support Candidate - Avik Baliyan
From: Avik Baliyan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Jul 2021 02:56:25 -0400

| | Tech Support Test

Name | Avik Baliyan
E-mail | [email-masked]
Phone Number | (+91) 8650018009
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 70 Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Jr Engineer | 2May | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i'll check the internet connection if there is some issue then I'll try to change the IP. If site is showing error 404 then it's a server issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First open bluetooth then put the speaker on pairing mode.
In second step i will search for bluetooth device in my mobile.
In third step click on connect.

What according to you makes you a good candidate for customer service or technical support job? | I have more then two year of experience of tech support. I handled technical calls and chats for two year.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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