Subject: Tech Support Candidate - Ruchir Tripathi
From: Ruchir Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Jul 2021 02:26:09 -0400

| | Tech Support Test

Name | Ruchir Tripathi
E-mail | [email-masked]
Phone Number | (91) 8299285575
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon Development Center India Pvt Ltd | CS Associate | Currently Working | 36000/-
Previous Employer 1 | Jetset Shipping Pvt. Ltd. | Port Assistant | May 2019 | 25000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check is there any pop blocked by my browser or not.

2. I will check whether the page is secure to open or not.

3. I will check that whether I connected to internet connection or not or whether my internet connection is working properly or not.

4. I will try to clear the cookies and cache on my browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the speaker.
2. Turn it to Bluetooth mode.
3. Turn on the Bluetooth on my mobile phone.
4. Search for the Bluetooth speaker on my mobile phone under Bluetooth devices menu and then pair to the speaker.

What according to you makes you a good candidate for customer service or technical support job? | I don't have such technical work experience in technical field but what I know that I have more than sufficient knowledge of computers as I had my own PC since I was a kid. I used to service and fix my computer on my own without taking any help from the any computer technician. I used to assemble my computer on my own. As well as I'm a very fast learner so what I ever training I will get for this job I'm pretty sure I will adapt it very quickly and safely in my mind.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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