Subject: Tech Support Candidate - Surya Prakash
From: Surya Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Jul 2021 02:22:08 -0400

| | Tech Support Test

Name | Surya Prakash
E-mail | [email-masked]
Phone Number | (91) 7982027387
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | None | | |
Previous Employer 1 | Sony india | Tech support | July 2019 |
Previous Employer 2 | Lenskart | Customer service | June 2021 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we have to check the internet connection and still the same issue happens then we should connect with other internet connection. We also check to open the website in other browsers like mozila firefox or microsoft edge.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the bluetooth speaker. Then turn on the bluetooth in your mobile phone. Now go to bluetooth setting and there is a option of scan. Click on scan and then you will find your bluetooth speaker name and then just click on the name, and then your bluetooth speaker is connected.
What according to you makes you a good candidate for customer service or technical support job? | According to me, i have the knowledge of to handle customer, also how to give th technical support to them. I have a good knowledge in computer and laptop troubleshooting.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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