Subject: Daily performance summary for LiveSalesman team for Jul 7th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Jul 2021 09:05:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 7th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 1 | 0 | 1
Hasan Nour | 0 | 0 | 75 | 0 | 75
Amir Aziz | 1 | 0 | 0 | 0 | 1
Amr Khalil | 0 | 15 | 33 | 4 | 52
RAMI KASSAM | 0 | 27 | 0 | 0 | 27
Javed Aslam | 0 | 5 | 34 | 1 | 40
Mohd Iqbal | 0 | 2 | 15 | 0 | 17
Ankit Kumar | 0 | 1 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 1 | 28 | 3 | 32
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 32 | 8 | 40
Syed Ataullah | 0 | 0 | 1 | 0 | 1
Grand Total | 1 | 51 | 219 | 16 | 287

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 12
| Delivery Related | (blank) | 4
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 116
| | Partial Delivery | 4
| | Reschedule Delivery | 3
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 3
| | Complaint within Warranty | 10
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 3
| | Refunds after Return | 5
| | Return item not received | 1
| | Return Request Initiation | 3
Customer Services Total | | | 172
No Answer | No Answer | (blank) | 1
| | No Answer | 10
No Answer Total | | | 11
PreSales | Other Enquiry | (blank) | 1
| | Offers | 21
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 3
| | Store Location | 4
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 8
| | Return Policy | 2
| Product Related | Pricing | 1
| | Product Specification | 22
PreSales Total | | | 66
Grand Total | | | 249

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 1 | 0 | 0 | 1 | 0 | 2
Amr Khalil | 1 | 1 | 1 | 0 | 0 | 0 | 3
Grand Total | 1 | 2 | 1 | 0 | 1 | 0 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 1 | 0 | 1 | 2
Malek Hosan | 1 | 0 | 0 | 1 | 0 | 0 | 2
Javed Aslam | 0 | 0 | 0 | 1 | 0 | 0 | 1
Yahkoob Erachat | 2 | 0 | 1 | 0 | 0 | 0 | 3
Saleh Ahmed | 14 | 0 | 1 | 0 | 0 | 0 | 15
RAMI KASSAM | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Amr Khalil | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 24 | 0 | 2 | 3 | 0 | 1 | 30

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 4 | 0 | 0 | 3 | 0 | 6 | 13
RAMI KASSAM | 14 | 1 | 3 | 1 | 2 | 17 | 38
Mohd Iqbal | 14 | 1 | 3 | 5 | 2 | 13 | 38
Yahkoob Erachat | 1 | 1 | 0 | 3 | 2 | 6 | 13
Malek Hosan | 1 | 1 | 0 | 0 | 0 | 2 | 4
Amr Khalil | 10 | 0 | 1 | 2 | 0 | 1 | 14
Javed Aslam | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 46 | 4 | 7 | 14 | 6 | 45 | 122

Please feel free to reach out for any further clarifications.