Subject: Tech Support Candidate - MD SHAMSHER HOSSAIN MD SHAMSHER
From: MD SHAMSHER HOSSAIN MD SHAMSHER <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Jul 2021 21:28:36 -0400

| | Tech Support Test

Name | MD SHAMSHER HOSSAIN MD SHAMSHER
E-mail | [email-masked]
Phone Number | (+91) 7003403694
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Tcp/ip , server , outlook mail clients , printer troubleshooting and office tools all version and etc

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Limited | Technical support Specialist | | 23656
Previous Employer 1 | Shafs Leather Exports | Technical head in Quality | | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The steps are followed below :
1. Checked the web address spelling
2. Checked the Browser cookies - enabled cookies
3. Reset the browser setting to defaults
4. Uninstall and re-Install
5. Still if not worked need to check the firewall setting and antivirus software need to be checked
6. Till 5th steps if not worked then user data should be cleared and open a browser .
7. The website have to be opened and worked.
This is the basic to advance troubleshooting steps

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps are followed
1. turned on the speaker .
2.click on bluetooth icon on speaker for 2-3 second it will start blinking the lights
3.turned on mobile bluetooth option - searching for device
4. On phone bluetooth available device list , the speaker must showed and clicked on speaker name on phone then it will start to paired and speaker will say the device is successfully connected or paired.

What according to you makes you a good candidate for customer service or technical support job?

1. First of all acquired good communication knowledge
2. Stay Calm and Empathy towards customer
3. Sound perfectly Technical knowledge
4. Drive those Technical knowledge by communicating with customers so that client can understand too that what work the agent is doing , this gives confidence to client.
5.Proactive probing is necessary
6. Patience is mandatory and etc

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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