Subject: English Language Test - Shivam Gupta
From: Shivam Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Jul 2021 18:13:47 -0400

| | Foreign Language Screening Test

Name | Shivam Gupta    /  (+91) 9140376117    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | So firstly I'll checked the status for the order . Then I'll say to tha consumer that your address is found the wrong thats why your order is not dilevered. Please tell me the correct dilevery address nd scndly I'll try ur order will dilevered as soon as possible.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | As per the policies firstly I'll said to the cousmer I m sry for this inconvenience. Nd scndly I'll said that as per policies,. There is no refund for thing or not a money back bt I'll try my best nd I'll do the replacement for this product.

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