Subject: Tech Support Candidate - Bharat Bhushan
From: Bharat Bhushan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Jul 2021 13:26:48 -0400

| | Tech Support Test

Name | Bharat Bhushan
E-mail | [email-masked]
Phone Number | (+91) 9310831984
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram, Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zones Inc | Team Lead | 30/11/2017 | 50,000
Previous Employer 1 | HCL | Sr. Technical Support | 01/03/2011 | 29,000
Previous Employer 2 | Dell | Technical Support | 10/01/2008 | 20,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will check if other websites are working or not. Also, I will try to browse the website using a different browser (if available). I will also try to open the website on my system.
2) If other websites are working, I will ping ndtv.com to ensure website is live.
2.1) If other websites are also not working, I will check the internet connectivity.
3) If I am getting ping replies, I will fetch the website IP address and will try to pull up the website using IP address.
3.1) If I don't receive any ping reply, there is a possibility that the site might be temporarily down.
4) If I am able to pull up the website using IP address, the problem could be with the local DNS. I will flush the DNS and also, I will clear the cache, temp file, prefetch and cookies.

Summary:
>> Check website and internet connectivity >>> Check issues related to browser (reset to default settings and excluding third party extensions)>> Check issues related to DNS, temp files and security (Firewall/Anti-virus software).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Power on the Bluetooth speaker and ensure it is on Bluetooth connectivity mode.
2)  Switch on mobile's Bluetooth.
3) Search for nearby Bluetooth Devices.
4) Locate and select the desired Bluetooth device.
5) Enter passcode (if there is any).

What according to you makes you a good candidate for customer service or technical support job? | I understand the importance of Human Dimension and Task Dimension. I have the required skill set, expertise, experience and attitude. Also, I have worked in various support, training and management role, so, I understand the business requirement. I can really be an asset to the process and also, to the organization.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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