Subject: Re: What's app daily report
From: Ashish Dabral <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: saurabh <[email-masked]>, Muralidharan Gunjur <[email-masked]>, Niren Dsouza <[email-masked]>, Afnan Farooq <[email-masked]>, Deepak Devasia <[email-masked]>, Hasan Razakhan <[email-masked]>, sahil <[email-masked]>
Date: Wed, 7 Jul 2021 09:30:27 -0700 (MST)

Dear Yahia, 

Its updated. Attached screenshots for your reference. 

Regards, 
Ashish Dabral 

From: "Yahia Taha" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Muralidharan Gunjur" <[email-masked]>, "Niren Dsouza" <[email-masked]>, "Afnan Farooq" <[email-masked]>, "Deepak Devasia" <[email-masked]>, "Hasan Razakhan" <[email-masked]>, "sahil" <[email-masked]> 
Sent: Wednesday, July 7, 2021 9:24:14 PM 
Subject: RE: What's app daily report 

Dear Ashish, 

Attached offers message is incorrect please update below : 

Stores: instant cash saving 30%off on minimum spend of 1000 SR on furniture .T&C. 

Online: instant cash saving 30% off on minimum spend of 1000 SR on furniture and accessories. T&C 

Duration : until 10 th July. 

المتاجر : توفير كاش فوري 30% خصم عند الشراء بحد ادني 1000 ريال علي الاثاث. تطبق الشروط والاحكام 

الاونلاين : توفير كاش فوري 30% خصم عند الشراء بحد ادني 1000 ريال علي الاثاث والاكسسوارات. تطبق الشروط والاحكام. 

العرض ساري حتي 10 يوليو 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Ashish Dabral <[email-masked]> 
Sent: Wednesday, July 7, 2021 1:23 PM 
To: saurabh <[email-masked]> 
Cc: Muralidharan Gunjur <[email-masked]>; Niren Dsouza <[email-masked]>; Yahia Taha <[email-masked]>; Afnan Farooq <[email-masked]>; Deepak Devasia <[email-masked]>; Hasan Razakhan <[email-masked]>; sahil <[email-masked]> 
Subject: Re: What's app daily report 

External email sender, please take precaution. 

​ _P {margin-top:0;margin-bottom:0;} 

Dear Sir, 

Changes has been made and tested. I have attached screenshot for your reference. 

Regards, 
Ashish Dabral 

From: "saurabh" <[email-masked]> 
To: "Muralidharan Gunjur" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Cc: "Yahia Taha" <[email-masked]>, "Afnan Farooq" <[email-masked]>, "Deepak Devasia" <[email-masked]>, "Hasan Razakhan" <[email-masked]>, "sahil" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, July 7, 2021 12:22:28 PM 
Subject: Re: What's app daily report 

Hi Murali - getting back to you on this. 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: Muralidharan Gunjur <[email-masked]> 
Sent: 07 July 2021 12:21 PM 
To: Niren HB LSM Dsouza <[email-masked]> 
Cc: Yahia Taha <[email-masked]>; Saurabh Dadu <[email-masked]>; Afnan Farooq <[email-masked]>; Deepak Devasia <[email-masked]>; Hasan Razakhan <[email-masked]> 
Subject: RE: What's app daily report 

Not heard anything on this yet. 

Offer is still not changed on Whatsapp. 

Saurav, Start is not been great. Responses are very slow. Can’t allow customers to think we are not good when we launch something. 

GS MuraliDharaan 

National Concept Business Head (NCBH) 

Home Box - KSA 

Phone: +966 54 943 1127 Tel: +96611 207 8292 Ext: 4614 | Fax: +96611 2078386 

Email: [ mailto:[email-masked] | [email-masked] ] 
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cccbbbe465d114acae24a08d94131234c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637612501580246831%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8OtVgeLajtcOGPZyKvwdVMBHlha4uKijgTWV9N0Kx1c%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cccbbbe465d114acae24a08d94131234c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637612501580256785%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=77W7gB7M23VLoMxQ4KDUVDyF%2FCThyDlrVIWPh9RnXQM%3D&reserved=0 | www.landmarkgroup.com ] 

From: Hasan Razakhan <[email-masked]> 
Sent: Tuesday, July 6, 2021 9:08 AM 
To: Niren Dsouza <[email-masked]> 
Cc: Yahia Taha <[email-masked]>; saurabh <[email-masked]>; Afnan Farooq <[email-masked]>; Muralidharan Gunjur <[email-masked]>; Deepak Devasia <[email-masked]> 
Subject: RE: What's app daily report 

Dear Niren/ Saurabh, 

Until now we are not getting proper reports and dashboards as expected. Need clear timelines by when this can be fixed. 

Moreover, noticed that if we select offers & promotion it is still showing old offer. This is something which is not acceptable. 

I believe Yahia had already shared offer starting from 24 th June but still same is not updated in WhatsApp. 

Refer below snap and revert with immediate solution and way forward how this can be ensured that this will not be repeated. 

Store : SAVE upto 50% OFF on home furniture and accessories 

Online : Primetime deals upto 50% OFF on home furniture and accessories 

Duration : 20th – 23rd June 

المعارض : توفير يصل الي 50% علي الاثاث المنزلي والاكسسوارات 

اونلاين :عروض برايم تايم خصم يصل الي 50% علي الاثاث المنزلي والاكسسوارات 

خلال الفترة من :20-23 يونيو 

Thanks & Regards 

Hasan Raza Khan 

Inventory Controller 

Home Box - KSA 

Phone: +966 58 1269295 Tel: +96611 2794615 Ext: 4615 | Fax:+96611 2078386 
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cccbbbe465d114acae24a08d94131234c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637612501580256785%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Eu0Xz5X6lJK45R1w5SvX0E2gR7E0uo0WXBYCOa082uc%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cccbbbe465d114acae24a08d94131234c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637612501580266735%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3SaWyMOXNMgz3BTMCFCSRd8XnafhOZwE1qFdJ%2BRPQvE%3D&reserved=0 | www.landmarkgroup.com ] 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cccbbbe465d114acae24a08d94131234c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637612501580276697%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=p16olDYtnmnGGP8yayNlDX2aPnbLspqtAvtQbc5rKTc%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cccbbbe465d114acae24a08d94131234c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637612501580276697%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nkpHrlbbkc5Ny7lbrTbXXakwP1IfURPMYGfhwNvVZTo%3D&reserved=0 ] 

From: Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 23, 2021 7:21 PM 
To: Hasan Razakhan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; saurabh < [ mailto:[email-masked] | [email-masked] ] >; Afnan Farooq < [ mailto:[email-masked] | [email-masked] ] >; Muralidharan Gunjur < [ mailto:[email-masked] | [email-masked] ] >; Deepak Devasia < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: What's app daily report 

External email sender, please take precaution. 

Hi Hasan, 

We are integrating these parameters to customise the reports as per your requirements. 
The automated reports will be executed and sent to you on a daily basis by next week. 
Regards 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

From: "Hasan Razakhan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Yahia Taha" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Niren Dsouza" < [ mailto:[email-masked] | [email-masked] ] >, "Afnan Farooq" < [ mailto:[email-masked] | [email-masked] ] >, "Muralidharan Gunjur" < [ mailto:[email-masked] | [email-masked] ] >, "deepak devasia" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 23, 2021 5:40:06 PM 
Subject: RE: What's app daily report 

[ mailto:[email-masked] | @Saurabh Dadu ] – Before go live we had agreed that report will be sent from your good end however it is required. 

Kindly share yesterday’s WhatsApp report. 

We would like to see the data as language, customer selection, reason, and sub-reason. 

We can start with this and agree on standard report and summary later. 

Pls share daily, weekly, and monthly performance. 

Thanks & Regards 

Hasan Raza Khan 

Inventory Controller 

Home Box - KSA 

Phone: +966 58 1269295 Tel: +96611 2794615 Ext: 4615 | Fax:+96611 2078386 
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cccbbbe465d114acae24a08d94131234c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637612501580286653%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QNqdeHmFyu9TvrDXt9Xs6DauU%2FHfHARZW8h94XnlBSY%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cccbbbe465d114acae24a08d94131234c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637612501580286653%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VU8H%2F82S3QE%2FUxQOrn5yhZaDEulrb0mF31CoSnnrUtk%3D&reserved=0 | www.landmarkgroup.com ] 
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From: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 23, 2021 3:04 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Niren HB LSM Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Hasan Razakhan < [ mailto:[email-masked] | [email-masked] ] >; Afnan Farooq < [ mailto:[email-masked] | [email-masked] ] >; Muralidharan Gunjur < [ mailto:[email-masked] | [email-masked] ] >; Deepak Devasia < [ mailto:[email-masked] | [email-masked] ] > 
Subject: What's app daily report 

Dear Saurabh 

Requesting your kind support to guide me how to get daily what’s app report based on system automated reply I was able to get average first response and response time as well as total assigned tickets but I’m not 

Able to get below blank details. 

	

Total tickets assigned 	

39 

First response time (AVG) 	

1h 10m 

Response time(AVG) 	

1m 30s 

Help placing new order 	

	

offers and promotions 	

	

Check order delivery status 	

	

Return &refunds 	

	

Complaints 	

	

Stores locations 	

	

Volume of new orders placed 	

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cccbbbe465d114acae24a08d94131234c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637612501580306562%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=m%2FhSjyMwm6soHH%2FkKwNzwpbaxx4p7kDXvzWqVoak7rc%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cccbbbe465d114acae24a08d94131234c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637612501580306562%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RVpbQyLLDDBtiIy4XSU%2B8BiRMRmCvLnuDhGLZv7gXj4%3D&reserved=0 | www.landmarkgroup.com ] 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com