Subject: Tech Support Candidate - Sumangli Sharma Sumangli
From: Sumangli Sharma Sumangli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Jul 2021 08:40:07 -0400

| | Tech Support Test

Name | Sumangli Sharma Sumangli
E-mail | [email-masked]
Phone Number | (+91) 7838439392
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rajnagar Extension Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | SNSGAP International Services Pvt. Ltd. | Executive assistant | 30th June 2021 | 45000
Previous Employer 2 | BLA Etech Pvt. Ltd. | Executive assistant & Business Development Manager | | 40000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I’ll open a new tab and check to see if I can load another website like google.com or mozilla.org.
2. Launch another browser, like Internet Explorer, and try to open the site www.ndtv.com.
3. I’ll try clearing cookies and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Put  Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.

For iPhone: Go to Settings and select Bluetooth section, and then select Other devices. Tap the device to connect.

For Android: Go to Settings and selected Connected devices and click on Bluetooth and open it. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job? | For me its all about my attitude in addition to my academic qualification, like I am soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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