Subject: Tech Support Candidate - Shubham Singh
From: Shubham Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Jul 2021 07:48:41 -0400

| | Tech Support Test

Name | Shubham Singh
E-mail | [email-masked]
Phone Number | (+91) 8423223328
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inknowtech limited | Network support engineer | | 14500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will check my internet connectivity.
Then i will check if the given website is down.
Then i will check connectivity to the website using ping command and ip address of the website.
I will clear cache and cookies of my web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will turn on the bluetooth connection of my phone.
I will turn on the bluetooth speaker.
I will scan for the bluetooth speaker in my phone's bluetooth list.
I will pair the speaker with the phone.
My bluetooth speaker is ready to use.

What according to you makes you a good candidate for customer service or technical support job? | Good candidate should have proper knowledge of technical devices for which he have to provide support and should be able to communicate properly with the customer so that he understands the customer's problem and resolve it within the SLA.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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