Subject: Re: Talkdesk Issues
From: Pritish Nandi <[email-masked]>
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>, Ashish Dabral <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Wed, 7 Jul 2021 03:25:03 -0700 (MST)

Hi Josephine, 

Thank you for fixing talkdesk issue for Sebastian. 

Regardiing the 3rd point yes, this is an ongoing issue where you can dial out some countries and some countries not when it is default. 

Apart from the workaround do we have a fix yet? 

Regards, 
Pritish 

From: "Josephine Veena Dorairaj, JVDO" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]> 
Sent: Wednesday, July 7, 2021 2:57:07 PM 
Subject: RE: Talkdesk Issues 

Hi Pritish, 

    1. Sebastian’s Callbar disposition is fixed now, I did a test call with him it works now. 
    2. China calls- TalkDesk have raised the issue to the Telecom and waiting for the response. 

    1. Call on specific countries- Is it for Outbound calls - default selection issue? 

	

Best regards, 

Josephine Veena Dorairaj 
Technical Support Specialist 

+45 21684511 

	

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/jp/gaming/products/gsp-602-1000414 | 
 ] 

	

[ https://www.eposaudio.com/ | eposaudio.com · Follow
 us here
 ] 	

​ [ https://www.facebook.com/eposaudiogaming/ ] [ https://twitter.com/eposaudiogaming ] [ https://www.linkedin.com/company/eposaudio/mycompany/ ] [ https://www.instagram.com/eposaudiogaming/ ] [ https://www.youtube.com/user/sennheisergaming | ​ ] [ https://www.linkedin.com/company/eposaudio/ ] 

From: Pritish Nandi <[email-masked]> 
Sent: 7. juli 2021 11:17 
To: Josephine Veena Dorairaj (JVDO) <[email-masked]> 
Cc: deeksha <[email-masked]>; Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: Talkdesk Issues 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Josephine, 

Just wanted to follow up on the issues reported with Talkdesk. 

1. Sebastian Macriniuc - He is not getting disposition when call is ended. I have checked the basics for his talkdesk settings and everything seems to be in order 

2. China Calls - Please advise if this is fixed 

3. Calls on specific countries - Issue is still there 

Regards, 

Pritish Nandi