Subject: Tech Support Candidate - Suman Singh
From: Suman Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Jul 2021 05:59:31 -0400

| | Tech Support Test

Name | Suman Singh
E-mail | [email-masked]
Phone Number | (91) 8252626008
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida (Gaur city)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team Computers | Technical support engineer | 14/7/21 | 19000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We can troubleshoot with below steps.

1. Check for any typing mistake, the web address is typed accurately.
2. Try refreshing the page again, May the website was not unable to load completely/properly.
3. Make sure (Java script & Cookies) are  enabled.
4. Check for the browser version is updated or not.
5. Reset the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Please follow below steps.
1. Make sure that the Mobile Bluetooth is turned on, if its not then turn it on.
2. Power on the Bluetooth speaker.
3. Now on your phone go to Bluetooth feature and from available device select the Bluetooth speaker (If your speaker is not listed, press the button on your speaker that makes it discoverable).

What according to you makes you a good candidate for customer service or technical support job?

Well I am good listener, polite in nature have good communication skills and problem solving approach and have the ability to communicate clearly.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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