Subject: Tech Support Candidate - Mohd Faisal
From: Mohd Faisal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Jul 2021 04:50:02 -0400

| | Tech Support Test

Name | Mohd Faisal
E-mail | [email-masked]
Phone Number | (7388) 809421
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Analyst | 13 August |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

STEP 1 : Clear cache and cookies.
STEP 2 : Reset browser settings.
STEP 3 : In command prompt run ipconfig / flushdns.
STEP 4 : Fix the proxy settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : Switch on Bluetooth on mobile phone and switch on the speaker if it's a charging device other wise plugged it to electric point.
Step 2 : On mobile phone select paired option in Bluetooth to check active device around .
Step 3 : Select paired device if it speaker that you're willing to connect.
Result : Bluetooth speaker connected to mobile phone

What according to you makes you a good candidate for customer service or technical support job?

Technical support,  as I'm working as Technical Analyst since last year , where I'm supporting user through remote to user's device via remote taking application like Teams and quick assist and troubleshooting there applications and system through this and guiding user for physical devices .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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