Subject: Tech Support Candidate - Sumit Rai
From: Sumit Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Jul 2021 04:43:03 -0400

| | Tech Support Test

Name | Sumit Rai
E-mail | [email-masked]
Phone Number | (110059) 7054652276
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
ITMS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | No job | | |
Previous Employer 1 | Velocis Systems Pvt ltd | Associate Engineer | 5/7/2021 | 31000
Previous Employer 2 | Bharti infratel limited | Toc associate | 26/10/2020 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the internet connection then check the website then check the block settings or VPN settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the bluetooth then on the bluetooth of mobile phone the connect to the mobile by pair connections selection

They if not connect reset the settings

What according to you makes you a good candidate for customer service or technical support job? | I am punctual and I have 2.6 years experience in providing support to customers
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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