Subject: Trainer Candidate - Ashok Singh Kathayet Ashok
From: Ashok Singh Kathayet Ashok <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Jul 2021 04:36:45 -0400

| | Tech Support Test

Name | Ashok Singh Kathayet Ashok
E-mail | [email-masked]
Phone Number | (+91) 9654709029
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | East Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | AMCC | | 48750
Previous Employer 1 | Concentrix Services | Assistant manager operations | 19 July 2020 | 35900
Previous Employer 2 | Concentrix | Sr quality analyst | 4 July 2019 | 28500

If Selected, how much time do you need to join? | 20 days

Please briefly describe your work experience specifically in training?

Certified trainer from Amazon
2 years as a trainer
Delivered 14 batches in CNX NOIDA
Delivered 7 batches in CNX DAK
Best throughout

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

There was a tenure advisor who use to be late in each and every pre shift.

Multiple feedback were shared.

No impact was noticed.

Sent an email, stating the person arriving or skipping last will have to lead the pre shift meeting next day.

The person who was missing each and every meeting was a first to join the pre shift.

Concluding : The advisor was tenured and wanted to deliver his best in management level as per his knowledge.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If better is available good is nothing.

What according to you makes you a good candidate for this position?

Self confidence
Punctual and multi-tasking
Knowledge of Training, quality, operations and Internal compliance
Worked as mentor, helped as a mentor, shared feedback as a quality auditor, supported team as a Team leader.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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