Subject: Freshdesk group settings
From: Niren Dsouza <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Wed, 7 Jul 2021 01:10:23 -0700 (MST)

Hi Ashish, 

Please modify the settings for following group: 
HB-LSM-KSA-Closed 
All chats that are created and resolved in this group are being created as open tickets. The tickets need to be closed. 
Similar to HB-Whatsapp-Noaction . All tickets that are created in Freshchat and assigned to this group are automatically created as closed tickets. 

Please also inform Sahil to change the group names on the Performance summary report to as follows: 
HB-LSM-KSA-Closed :: Change to Whatsapp resolved. 
HB-LSM-KSA-Followup :: Change to Whatsapp open. 
Also kindly remove HB-LSM-KSA-Closed from ageing report. 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]