Subject: Tech Support Candidate - Krishnaiyer Jayanth
From: Krishnaiyer Jayanth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Jul 2021 03:33:11 -0400

| | Tech Support Test

Name | Krishnaiyer Jayanth
E-mail | [email-masked]
Phone Number | (+91) 8179893647
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologie | Specialist | 08th July 2021 | 40000
Previous Employer 1 | Unisys | Sr Tech support Analyst | 22 Mar 2020 | 35000
Previous Employer 2 | Tech Mahindra | Sr Tech support Analyst | 18 May 2018 | 30000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We need to make sure the network connectivity is right in the first place.
Then, we will have to try and restart the device, this usually works if there is no issue with the network connectivity.
Then we will have to clear cache and cookies and try connecting to the website.
If the issue persists, we will have to make sure if the website is completely down with any server issues and then we need to report or escalate accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We need to open the settings on the mobile device.
Clock and open Bluetooth
Pair the device first to which you would like to connect the Bluetooth to.
Then, we need to click on the added device name to connect the Bluetooth for media transfer and other usage.

What according to you makes you a good candidate for customer service or technical support job?

According to me, providing or atleast trying your best to provide and acquire the best possible outcome /resolution to the end user /customer who reached out to us for support.
We need to make sure that customer is happy and hassle free in his approach and contact for the support with out any discrepancies.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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