Subject: Tech Support Candidate - Nitin Malik
From: Nitin Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Jul 2021 22:43:50 -0400

| | Tech Support Test

Name | Nitin Malik
E-mail | [email-masked]
Phone Number | (91) 8397970909
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohtak
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team Computers Pvt Ltd | Technical Support Engineer L2 | Currently Working | 26375
Previous Employer 1 | CMS IT Services Pvt Ltd | Technical Support Engineer L1 | 22 March 2020 | 18600
Previous Employer 2 | Sysnet Global Technologies Pvt Ltd | Customer Support Engineer | 1 December 2019 | 14955

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First, i will find what kind of error it is - 404 error, DNS Error, Page Loading error etc
2. if the connection is interrupted, then i will look out for my internet connectivity, cables are plugged in properly.
3. i will be opening the website in any other browser to check if it's browser related issue or not
4. i will clear all cache files and history of the browser
5. i will troubleshoot the network issue using in-built troubleshooting tool.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. turn ON the bluetooth on both the devices and set the bluetooth mode on Speakers
2. look out for the bluetooth speaker in bluetooth search devices.
3. then tap on it and it will process for pairing mode
4. the there will be two options to choose from, tap Yes and your speakers will be connected to the mobile phone
5. it may ask for some permission like contact and call log access, if you feel to give tap yes or else tap NO

What according to you makes you a good candidate for customer service or technical support job? | i have been troubleshooting the Hardware Network and Software related queries from last more than 4 Years, all most i have gone through those issues whose solution are not found on youtube or google. i can provide an easy and convenient solution to the user.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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